I participated in a research project about ride-share, that promised a $75 gift card upon completion. Well I got the card, but I can’t get to the money.
The sitch is I have a gift card that requires a phone app to access, but the card won’t load to said app, I get caught in an endless loop of trying to transfer and loading the app. And the money never transfers. As you might imagine I find this extremely frustrating, and I’m getting zero help from Customer Services. They were supposed to e-mail me today, but as of 1730 I have nothing. No message, no money, no nothing.
I used to deal with this company all the time as they were the company that handled paying for my USPS gig up until it was scuttled in 2020. I never had any trouble dealing with them getting my money through the date we all got fired by DeJoy, haven’t dealt with them since. But now they aren’t using Discover, they’re doing Mastercard, and instead of pre-loaded physical Debit Cards they are doing Digital EFT Cards. That are supposed to work with an app, but the app has a 1 star rating on the google App Store. For an app that lets you spend other people’s money, one star is not a good thing. Given that one star is the lowest rating you can give an app, and this app is the only way you can get your money, and this a cumulative rating, it’s abysmal.
And at this point I have no idea when or if I’ll get my money.